Location: On-site- 731 Harrison Ave. Salem, VA  24153.
Client: VA VDOT
Duration: 03+ Months
Job Description:
*	*Candidates local to the Roanoke/Salem, VA area required
	*Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
	*the contract to be extended annually beyond June 30, 2026, likely for 6-12+ months
	*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
*	Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
*	Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
*	Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
*	Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude.
*	Position is responsible for agency-specific end user support throughout Salem District VDOT.
*	Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues
At nLeague, we’ve proudly partnered with 15 State Governments for over 20 years and hold a strong reputation for reliability and service excellence. Feel free to explore more about us:
?? Website: nLeague Services ?? Glassdoor Reviews: nLeague Glassdoor
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Business Analyst

Technical Support Analyst//VA
