Location: North Chesterfield, VA (Onsite)
Duration: 12+ months
Job Description:
Skill Matrix:
Skill
Required / Desired
      Years
Advanced computer skills are required that aligns with the Job Description
8 years Required
Ability to multitask and to determine root cause of problems and implement solutions,
8 years Required
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
8 years Required
customer relations skills
8 years Required
good verbal and written communication skills
8 years Required
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
8 years Required
Interview Type: In Person Only
The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities:
Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Let me know if you or anyone you know is interested. Please email me at bhargavi.rangu@zolon.com or call / text me @ 5715826115
Thank you and enjoy the rest of your day!
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Business Analyst

Looking for Help Desk Analyst @ North Chesterfield, VA (Onsite) - 793969
