Application Support Engineer
Location
 Austin, TX – Onsite 4 days per week
Duration
 6-Month Contract-to-Hire
Pay Rate
 $52/hr. on W2 
Conversion
 Must be willing to convert to FTE after 6 months
Summary
Seeking an Application Support Engineer to join the Advisor Platform Engineering team. This role focuses on second-level application support and troubleshooting for modern and legacy financial technology applications. The ideal candidate will have strong analytical and communication skills, along with experience in application support, database management, and cloud-based environments (preferably Azure).
This role requires candidates to be local to Austin, TX or willing to relocate within 3 weeks of offer acceptance. The interview process includes a video interview followed by an on-site interview in Austin (mandatory).
Key Responsibilities
*	Provide L2 support for custom and third-party applications built on .NET and legacy systems.
*	Diagnose and troubleshoot incidents and service requests escalated from Level 1 support.
*	Analyze application logs, telemetry, and performance metrics using Azure tools (KQL, Log Analytics, App Insights).
*	Collaborate with development teams and SREs for deep-level troubleshooting and fixes.
*	Own support tickets end-to-end — from triage to resolution, documentation, and closure — meeting SLAs.
*	Maintain and update support documentation, FAQs, and runbooks for knowledge sharing.
*	Participate in Agile ceremonies and contribute to continuous improvement initiatives.
*	Support occasional on-call rotations, including rare weekend support when required.
*	Assist with integration troubleshooting for third-party APIs, SSO (OAuth/OIDC), and file transfers.
Must-Have Skills
*	5+ years of Application Support experience (not development).
*	Experience supporting .NET applications and legacy systems.
*	Strong SQL and database management skills (MS SQL Server).
*	Excellent verbal and written communication skills.
*	Advanced Excel skills.
*	Willingness to work on-call occasionally.
Preferred Skills
*	Experience with Microsoft Azure (Azure App Service, Functions, Service Bus, Azure SQL, Storage, Cosmos DB, Data Factory).
*	Familiarity with CI/CD pipelines (Azure DevOps, GitHub Actions).
*	Basic scripting knowledge (PowerShell, Bash).
*	Understanding of web application architecture, APIs, and networking concepts.
*	Exposure to ITIL processes and Agile methodologies.
*	Experience in the financial services or fintech industry.
Education & Experience
*	Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience).
*	Hands-on experience resolving production issues in cloud or hybrid environments.
*	Prior experience with .NET, C#, React, or TypeScript applications is a plus.
Certifications (Preferred, Not Required)
*	Microsoft Azure Fundamentals (AZ-900)
*	Azure Administrator Associate (AZ-104) or similar
*	ITIL Foundation Certification
*	Agile or Scrum certifications
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Software Engineer

Job Role - Application Support Engineer - Austin, TX – Onsite 4 days per week
