Location
 Austin, TX (4 days per week on-site; Relocation accepted)
Duration
 6 Months – Contract-to-Hire
Pay Rate
 $52/hr. on W2 
Conversion
 Must be open to full-time employment after 6 months
Interview Process
 1st round – Video Interview ? 2nd round – Onsite Interview ? Offer
Job Summary
Platform Engineering team is seeking an Application Support Engineer (Level 2) to strengthen its second-level support team. This is not a developer role but requires strong technical troubleshooting and support experience for applications in .NET and legacy environments.
This role is pivotal in ensuring the stability, reliability, and performance of technology platforms that support thousands of advisors nationwide. The ideal candidate will have strong SQL expertise, excellent communication skills, and the ability to troubleshoot complex technical issues in a cloud-native, DevOps-oriented environment.
Must-Have Skills
*	Application Support/Troubleshooting for .NET applications and legacy systems
*	Strong SQL skills for database queries and troubleshooting
*	Experience with SQL Server Management Studio (SSMS) or equivalent tools
*	Strong Excel skills for reporting and data management
*	At least 5 years of application support experience
*	Willingness to provide on-call support on weekends (rare, but required availability)
Key Responsibilities
*	Provide second-level support, troubleshooting complex issues escalated from L1 support
*	Analyze application telemetry, logs, and metrics to identify root causes and performance bottlenecks
*	Reproduce defects, document findings, and escalate to engineering teams when deeper code-level fixes are required
*	Manage the full lifecycle of support tickets, including prioritization, documentation, and closure within SLAs
*	Maintain a strong understanding of applications, cloud infrastructure, and supported business processes
*	Document troubleshooting steps and maintain a knowledge base for internal reference
*	Participate in Agile ceremonies and contribute to continuous improvement initiatives
*	Collaborate with infrastructure and security teams for proactive monitoring and automation
*	Support integration troubleshooting for third-party APIs and SSO implementations
*	Occasionally participate in off-hours/on-call support rotations
Preferred Skills & Knowledge
*	Proficiency in Azure cloud services (App Services, Azure SQL, Azure Functions, Service Bus, Cosmos DB, etc.)
*	Familiarity with Git workflows, CI/CD pipelines, and automation tools
*	Knowledge of RESTful APIs and application architecture concepts
*	Exposure to scripting (PowerShell, Bash) for automation
*	Experience supporting applications in financial services or fintech environments
*	Understanding of networking concepts (DNS, VNETs, App Gateway, Front Door, CDN)
*	Familiarity with ITIL or similar service management frameworks
*	Exposure to C#/.NET or React/TypeScript solutions (nice to have)
Education & Experience
*	Bachelor’s degree in Computer Science, IT, Information Systems, or equivalent work experience
*	2–5 years of experience in application support, technical support, DevOps, or software engineering
*	Experience troubleshooting production issues in cloud or hybrid environments, preferably Azure
Certifications (Preferred, Not Required)
*	Azure Fundamentals (AZ-900) or higher-level Azure certifications
*	ITIL Foundation certification
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Software Engineer

Job Role - Application Support Engineer
