Duration: 12 Months Contract 
Note: 8am–5pm EST or 7am–4pm CST working hours expected.
2-5 yr Exp guy
Job Description
*	Supports Client’s enterprise software applications. Initial focus is around Client Management System. The web-based platform mainly provides solutions in the areas of safety, environmental, and quality management. The platform compliments existing ERP, MES, and HRIS solutions.
*	Strong communication skills, interacting with customers.
*	Monitor, route and/or respond to tickets in Fresh Service ticketing system.
*	Participate in knowledge transfer sessions with existing SME’s to understand software and common administrative support tasks.
*	Provides real-time support to users via screen sharing sessions.
*	Provides training on new or existing features in the platform.
*	Works closely with development team product owners.
*	Converts tickets into bugs or simple user stories in Azure Dev OPs.
*	Suggest potential fixes after reviewing existing code.
*	Stays up-to-speed with product releases.
*	Ability to utilize tools such as Microsoft SQL Server Management Studio to look up and fix data errors.
*	Create and update application documentation and training recordings.
Tech Stack:
*	.NET front end
*	Blazor front end
*	C# code base
*	Azure SQL database
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Business Analyst

Remote Role as Software Support Analyst
