Location: Culpeper, VA (100% Onsite)
Duration: 02+ Months (Extendable)
Interview: IN PERSON INTERVIEW ONLY
Requirements:
*	Must Possess A Valid Driver's License – Will Drive A State Vehicle This Position Is Responsible For Providing Agency-Specific End User Support Throughout The State Of Virginia, With A Primary Focus On The Vdot Culpeper District. 
*	The Role Requires Hands-On, Onsite Assistance And Regular Interaction With End Users To Resolve Technical Issues And Ensure Smooth Operation Of It Systems.
Key Responsibilities:
*	Provide Front-Line Support To End Users, Including Troubleshooting Hardware And Software Issues Across Desktops, Laptops, And Wireless Devices
*	Manage Help Desk Tickets Using Tracking And Reporting Tools; Escalate Issues As Needed And Communicate Resolutions In A Timely And Professional Manner
*	Support Microsoft Desktop Products Including Windows Os, Sharepoint, Ms Office Suite, And Ms Teams
*	Deliver Outstanding Customer Service With A Strong "Customer-First” Approach Maintain Accurate Documentation Of Incidents, Resolutions, And Asset Management Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Panel Terminations Support The Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks
*	Collaborate With Senior Technicians And Network Engineers On Small-Scale Cabling Projects And Office Relocations
*	Maintain Organization And Inventory Of Cabling Tools, Equipment, And Supplies Drive A State Vehicle To Various Locations Within The Assigned Region For Onsite Support
Qualifications:
*	Valid Driver's License (Required)
*	Excellent Verbal And Written Communication Skills
*	Ability To Work Independently In A Field Environment And Manage Multiple Priorities Familiarity With Basic Network Concepts And A Willingness To Learn Structured Cabling Standards
*	Prior Experience With It Support, Help Desk Systems, Or Customer Service Preferred
Required Skills:
*	Experience Working With Help Request Tracking And Reporting Tools.
*	Extensive Skill In The Use Of Microsoft Desktop Products Including But Not Limited To Windows 7, Windows 10, Sharepoint 2010, Outlook, Ms Office Suite
*	Skill In The Use Of Troubleshooting And Managing And Administering Wireless Devices
*	Ability To Communicate Effectively Orally And In Writing With Individuals And Groups. Strong Customer Service Skills With A Customer First Attitude.
*	Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks
*	Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Pane
If this is an opportunity that is of interest to you, please provide us a copy of your updated resume along with a contact number and the best time to reach out to you.  I look forward to connecting with you.
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Application Support Analyst

Contract Job opportunity - HelpDesk /Tech Support Analyst, Culpeper, VA
