*	SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
	Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
*	The candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
*	The candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
*	The candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
*	Additionally, the Candidate installs software to end user PCs as requested.
*	Candidate performs PC troubleshooting as needed.
*	Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.
;
Business Analyst

Job Technical Support Analyst 2 is shared with you
