Job ID: 756889
Company: State of Virginia - VSP
Location: Chesterfield, VA (23235)
Interview: In-person
Note:
Onsite 

Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will: 
*	Become familiar with VSP services.
*	Answer questions from the public, business, government agencies and others.
*	Identify the root cause of problems and implement solutions by gathering and analyzing available information.
*	Track incoming calls and email requests for assistance.
*	Perform other duties as assigned.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Kindly fill the skill matrix: 
Skills	 Required	 Required Experience	 Candidate Experience	 Last Used	 
Advanced computer skills are required that aligns with the Job Description	 Required	 8	  	 Years	 
Ability to multitask and to determine root cause of problems and implement solutions,	 Required	 8	  	 Years	 
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions	 Required	 8	  	 Years	 
customer relations skills	 Required	 8	  	 Years	 
good verbal and written communication skills	 Required	 8	  	 Years	 
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)	 Required	 8	  	 Years	 
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
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Onsite position for Help Desk Analyst in Chesterfield, VA
