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Job #: 81687
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1/29/2025 11:23:51 PM
Dynamics 365 Field Service 100% Remote USC/GC only
Job : Sr IT Technical Analyst - Dynamics 365 Field Service Location : Dublin, Oh - Remote Duration : 6+ Months Contract To Hire Job Description-: The Senior IT Technical Analyst is responsible for managing Dynamics 365 CE Field Service, ideal candidates possess strong technical expertise in configuring, customizing, and supporting the platform. This role will play a key role with current implementation and further enhancing the application with solutions to meet our organization’s business needs. Key aspect of the role is to work with functional leads and business analysts to gather requirements for translating to technical design and delivery in meeting the business goals. Responsibilities: * Drive design, development and deployment of Dynamics 365 Field Service ongoing implementation & enhancement * Analyze Business Requirements: Collaborate with business analysts and cross function ERP IT teams, following DevOps process to deliver solution * Customize and configure with business processes, including entities, forms, workflows, and business rules. * Develop and deploy custom plugins, workflows, Power Automate Flows and scripts to extend the functionality of Dynamics 365 Field Service. * Participate in cross functional design for integrations between Dynamics 365 Field Service and other systems, such as Salesforce, FinOps, and third-party applications. * Create and maintain documentation, including technical design specifications, architectural guidelines, and best practices of D365 Field Service application * Stay Up-to-Date with Industry Trends: Continuously stay informed about the latest updates and trends in field service management and Microsoft Dynamics 365 Field Service. Proactively identify opportunities for system optimization and recommend improvements * Manage the ongoing support, maintenance, and new features of D365 Field Service application with software updates Requirements: * Bachelor's degree in Computer Science, Information Systems or related field * Minimum of 3 - 5 years of experience as Field Service Technical analyst/developer * Knowledge of configuring and customizing Microsoft Dynamics 365 Field Service and Mobile app * Proficient with Power Platform – Apps, Automate flow to extend Dynamics 365 Field Service * Experience working with or integrating with 3rd party service applications using APIs, web Services and middleware * Experience working with Microsoft Dynamics 365 Field Service integrated with FinOps is a big plus * Energetic personality who excels in collaboration and teamwork Core Skills: CE & Field Service Expertise * Lesser so from a development perspective, as you most generally won’t need to be the one writing the code. That said you will need to do the code reviews and create the design guidelines. Demonstrate that you can Lead Testing / UAT Activities * Ability to Lead UAT Sessions and being comfortable with proactively working with business stakeholders and testers Power Platform Proficiency * Things like Power Automate, Power Apps, etc. * The System already has a ton of functions built on Power Automate Ability to Work with the Business: * He wants the person in this role to be able to effectively engage with their business partners and communicate project statuses, updates, etc. and also work with them to uncover platform needs. * Ability to identify gaps in the functionality or process and work with the business/team to bridge these gaps
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