Location: Newark, NJ or Ft. Wash, PA (Hybrid)
Duration: 12 months + extension
Interview Mode: MS Teams Video Assessments
Visa: US Citizens/Green Card holders

Job Description: 
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modelling, and governance, especially within the insurance industry.
NOTE: The ideal candidate must have 10+ years of experience in the financial services including experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. 
SAFe and CSM Certification are required.
What you bring to the table:
• Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
• Experience working in an AGILE environment.
• Strong analytical skills and proficiency in data modelling techniques.
• Scrum Master Certification.
• BA/BS in CS, Information Systems or Information management or Systems design.
• Ability to manage complex projects and deliver results in a fast-paced environment.
• Excellent communication and leadership abilities.
Key Responsibilities:
• Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
• Develop actionable business intelligence and analytics to drive decision-making.
• Lead ongoing reviews of business processes and developing optimization strategies.
• Develop and implement data governance, data management, and data quality program practices and strategies.
• Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
• Foster a culture of continuous improvement and excellence.
Bonus if you have:
• Deep expertise in insurance financial engines and regulatory compliance.
• Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
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Business Analyst

Business Systems Analyst (IVR) Opening in Location: Newark, NJ or Ft. Wash, PA (Hybrid)
