Location: Hybrid [Fort Washington, PA, 19048] Local Only
Duration: 12+ Month Contract 
Interview mode: Video
Visa:- USC, H4-EAD, TN, GC, GC-EAD Only 
Candidate must have solid/updated LinkedIn profile with their own photograph
Important Notes
Skills Matrix:
*	Insurance Industry Exp 
*	Group Insurance
*	IVR Exp 
*	8+ years’ work Exp (up to 15 years)
*	Data modelling  Exp
*	AI Exp
Required:
*	Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
*	Experience working in an AGILE environment.
*	Strong analytical skills and proficiency in data modelling techniques.
*	Scrum Master Certification.
*	BA/BS in CS, Information Systems or Information management or Systems design.
*	Background in implementing effective solutions.
*	Proven track record in leading strategic insurance programs and AI-driven transformations.
*	Deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
*	Ability to manage complex projects and deliver results in a fast-paced environment.
*	Excellent communication and leadership abilities.
Bonus skills to have:
*	Deep expertise in insurance financial engines and regulatory compliance.
*	Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
Responsibilities:
*	Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
*	Develop actionable business intelligence and analytics to drive decision-making.
*	Lead ongoing reviews of business processes and developing optimization strategies.
*	Develop and implement data governance, data management, and data quality program practices and strategies.
*	Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
*	Foster a culture of continuous improvement and excellence.
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Business Analyst

Hybrid Role of Business Systems Analyst in Fort Washington, PA, 19048
