Location:- Chicago, IL 60607
Contract role 
Job Description:  
As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining
High-end Unisys proprietary products as well as other computer-related products such as desktop
and laptop computers, printers, standard software, high-end servers, networking devices, and large-
scale payment products. When in support of ITO engagements, you will be recognized as desk side
support specialist. You may be directed by Help Desk, Service Desk, or script using standard
methods, techniques, and tools. You will handle more complex products, problems, and/or projects
and may provide technical guidance to lower-level engineers. You may function as a team or on-site
leader as necessary. You will provide technical support to customers in solving technical problems
that occur during the installation or operation of company supported products.
Responsibilities:
May function as team or site leader providing direction to other technicians
Performs server and storage break and fix.
Provides support for Enterprise products, such as Dell ESFDesk side support specialist
Provides support for enterprise storage products
Supports Networking products - including Cisco certification requirements
Provides support for Payment systems products and Unisys core-CMOS products
May have project management responsibilities for smaller projects
Possesses other, high skilled, specialized technical skills.
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, networks, servers and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are
updated accordingly within the ticketing system
About Cogent:
Incorporated in 2003...Cogent is a global, award-winning IT consulting firm specializing in providing digital transformation solutions, data analytics along with top 3% digital talent and innovative workforce solutions to global brands, system integrators and the public sector. In the last 21 years, Cogent has successfully serviced 70+ Fortune 500 and 150+ US government contacts.
Our headquarters are in Pittsburgh, PA within minutes of downtown and the Pittsburgh International Airport.
Social Impact...A proactive, socially responsible corporate program to support "giving back" to the community builds strong leaders.
Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender identity, military status, citizenship or any other class protected by applicable law.
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Software Engineer

Hiring for Field Engineer 2 in Chicago, IL Onsite role
