My name is Shivam Verma. I just received details on a great job that I believe you would be a great fit for. Please take a look below and share your interest. If not interested, I would also appreciate if you can recommend me someone looking for a similar role.
Title                                  .Net Support Engineer
Location                           Tampa, FL (Remote role)
Duration                           6+ months Contract to hire.
Core duties and responsibilities include the following:
*	Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
*	Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
*	Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
*	Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution.
*	Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
*	Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
*	Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
*	Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
*	May perform other additional duties and responsibilities as assigned.
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Software Engineer

.Net Support Engineer Opening in Tampa, FL (Remote role)
