Location: Petersburg VA 23803 (Onsite)
Duration : Long Term 
Note: This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.
Skills:
Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
Experience leading meetings, configuring audio equipment
Experience toubleshooting hardware and software-hands on or from a service desk
Experience creating professinal communications to users
Demonstrated success in managing and prioritizing work
Must have basic understanding of writing technical processes and instructions to simply processes for user.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Must demonstrated success working as a team member and collaborating to achieve objectives.
Nice to have:
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
Excellent project management skills and ability to manage multiple priorities
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Business Analyst

Technical Support Analyst_Petersburg VA_JOB ID 807893
