Locations: Troy, NY
Duration: Contract 
Job Description: 
Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.
Core Responsibilities
·       Lead observability strategy, architecture, and operational excellence initiatives.
·       Provide servant leadership to Operations and Production Support teams.
·       Own end-to-end design across all layers (infra ? end user); define standards, SLOs, signal model
·       Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
·       Ensure operational readiness and supportability of all platform changes before production deployment.
Observability Platform Modernization
·       Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
·       SLO/SLI design, anomaly detection (Sift), predictive alerting
·       Design observability standards for AWS and on-premises hybrid environments.
·       Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
·       Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.
Grafana & OpenTelemetry Architecture
·       Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
·       Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
·       Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
·       Ensure telemetry quality, scalability, and governance across the organization.
Production Support & Operational Readiness
·       Own production support intake, triage, escalation, and stakeholder communications.
·       Validate monitoring, alerting, logging, and support coverage prior to go-live.
·       Coordinate incident response, root cause analysis, and service restoration activities.
·       Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Runbooks & Knowledge Management
·       Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
·       Develop onboarding documentation, templates, and operational standards.
·       Partner with support teams to ensure consistent observability adoption and execution.
Tools & Technologies
·       Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM
·       Splunk, New Relic, Power BI, SQL
·       AWS Cloud Services and Hybrid Infrastructure Monitoring
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Architect

Onsite Contract Position for Observability Architect in Troy, NY
