Location: 2430 Pine Forest Drive, Colonial Heights VA 23834 
Duration:  1-6 months (with possibility of extension)
Working: ONSITE
Interview Mode: In Person Only
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
Required
6
Months
Skill in troubleshooting tools and managing and administering desktops and wireless devices
Required
6
Months
Strong Customer Service skills that include a “customer first” attitude.
Required
6
Months
Ability to communicate effectively verbally and in writing with individuals and groups.
Required
6
Months
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner
Required
6
Months
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
Highly desired
6
Months
Ability to lift equipment up to 25 pounds
Required
6
Months
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