Locations: Remote
Duration: Contract 
Job Description: 
A Genesys Voice System Support Engineer is responsible for supporting, maintaining, and troubleshooting Genesys contact center platforms, especially voice (IVR, routing, telephony integration). The role ensures high availability, performance, and reliability of customer interaction systems.
Key Responsibilities
Production Support:
*	Provide L2/L3 support for Genesys voice platforms
*	Monitor system health and resolve incidents & outages
*	Perform root cause analysis (RCA)
Platform Management:
*	Support components like Config Server, URS, GVP, SIP Server
*	Handle configurations, deployments, and upgrades
Telephony Troubleshooting:
*	Diagnose SIP/VoIP issues, call failures, voice quality problems
IVR Support:
*	Troubleshoot IVR applications and call flows
*	Incident & Change Management:
*	Follow ITIL processes for incidents and changes
Monitoring:
*	Use tools like Splunk, CCPulse, Grafana
*	Collaboration:
*	Work with network, application, and business teams
Required Skills:
*	Genesys platforms knowledge (Engage/PureCloud)
*	SIP, VoIP, TCP/IP networking
*	Linux/Windows administration
*	SQL queries and log analysis
*	Tools & Technologies
*	Genesys tools, Splunk, ServiceNow, monitoring tools
Soft Skills:
*	Strong troubleshooting, communication, and ability to work in high-pressure environments
Qualifications:
*	Bachelor’s degree in Computer Science or related field with 3–8 years of experience in contact center technologies
;
Remote

Remote Contract Position for Genesys Network Voice Engineer
