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SQL
Job #: 100289
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6/11/2026 1:13:02 PM
Technical Manager - Manager, .NET / SQL Application Support Opening in Illinois (Remote Role)
Reports To: Director of Application Support Position Summary The Manager of .NET / SQL Application Support is a senior leadership role responsible for overseeing application support operations for .NET-based systems and SQL Server environments. Reporting directly to the Director of Application Support, this manager leads a team of support engineers, drives strategic improvements to support processes, and serves as a key liaison between technical teams and business stakeholders. The role carries full accountability for service delivery quality, team performance, SLA compliance, and operational excellence across supported applications. Key Responsibilities Team Leadership & People Management • Directly manage and mentor a team of .NET / SQL support engineers. • Set clear team goals, KPIs, and performance expectations aligned with departmental and organizational objectives. • Foster a collaborative, high-accountability team culture with a focus on continuous learning and customer service excellence. • Manage team scheduling, on-call rotations, and workload distribution to ensure adequate 24/7 coverage. Service Delivery & Operational Oversight • Own end-to-end accountability for production support operations across .NET applications and SQL Server environments. • Oversee incident management, problem management, and change management processes. • Monitor and report on SLA performance; lead corrective actions when targets are not met. • Chair and facilitate major incident bridge calls; coordinate cross-functional response and ensure timely executive communication. • Ensure adherence to support processes, escalation paths, and documentation standards across the team. Technical Oversight • Provide technical oversight and guidance on complex .NET application and SQL Server issues; step in to lead resolution of high-severity incidents when necessary. • Review and approve root cause analyses, post-incident reports, and corrective action plans for major incidents. • Oversee database health, SQL performance tuning initiatives, and maintenance of application monitoring systems. • Ensure proper management of SQL Server environments including jobs, stored procedures, and integration services. Strategic Planning & Continuous Improvement • Develop and execute a roadmap for support process improvements, tooling enhancements, and automation initiatives. • Identify recurring issues and drive systemic remediation in partnership with development and infrastructure teams. • Establish and maintain a comprehensive knowledge base, runbooks, and support documentation repository. • Evaluate and recommend tools, platforms, and practices to improve support efficiency and system reliability. • Define and track team metrics; present regular operational reports and insights to the Director. Stakeholder Engagement & Cross-Functional Collaboration • Serve as the primary point of escalation and communication for business stakeholders on application support matters. • Build and maintain strong partnerships with Development, QA, Infrastructure, and Business Operations teams. • Communicate support status, risks, and improvement initiatives to the Director and other senior leaders as required. Required Qualifications • 7+ years of experience in application support, with at least 2–3 years in a team lead or management role. • Proven experience managing support teams in enterprise .NET / SQL Server environments. • Strong technical foundation in: • C# and .NET Framework / .NET Core / ASP.NET • Microsoft SQL Server and T-SQL (stored procedures, performance tuning, indexing) • IIS administration and REST API / integration troubleshooting • Application monitoring tools and log management platforms • Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives. • Deep knowledge of incident, problem, and change management processes. • Excellent leadership, communication, and stakeholder management skills. • Strong analytical and decision-making capabilities with a data-driven mindset. Preferred Qualifications • Experience with DevOps practices, Azure DevOps, or CI/CD pipelines. • Familiarity with cloud platforms (Azure preferred) and containerized application support. • Experience with enterprise service management tools such as ServiceNow. Key Competencies • People Leadership & Team Development • Operational Accountability & SLA Ownership • Incident & Problem Management • Strategic Thinking & Continuous Improvement • Technical Credibility in .NET / SQL Environments • Cross-Functional Collaboration • Data-Driven Decision Making Typical Tools & Technologies • Microsoft SQL Server, T-SQL, SSRS, SSIS • Visual Studio, .NET Core / Framework • Jira, ServiceNow • Git / Azure DevOps • IIS, Postman • Application Performance Monitoring (e.g., Dynatrace, AppDynamics, or similar)
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