Location: Remote
Duration: 6+ Months Contract

Position Overview

We are seeking an experienced PayPal Service Delivery Program Manager to lead and oversee enterprise-scale service delivery initiatives supporting PayPal payment platforms, merchant services, and digital payment operations. This role requires a strong program management background, deep knowledge of payment ecosystems, and the ability to drive cross-functional execution across business, technology, operations, compliance, and vendor teams.

The ideal candidate will have hands-on experience with PayPal services, payment gateways, merchant integrations, and digital commerce platforms while ensuring operational excellence, regulatory compliance, and successful program delivery.

Key Responsibilities

Program & Service Delivery Management

*	Lead multiple concurrent PayPal-related programs from initiation through successful delivery.
*	Develop and manage detailed project plans, schedules, milestones, dependencies, and deliverables.
*	Drive execution of payment processing, merchant onboarding, integration, and operational initiatives.
*	Ensure alignment across technology, business, operations, finance, compliance, and vendor teams.
*	Monitor service delivery performance and adherence to SLAs, KPIs, and operational objectives.
*	Manage program scope, timelines, resources, and budgets.

Stakeholder & Client Management

*	Serve as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership.
*	Facilitate governance meetings, status reviews, steering committees, and executive updates.
*	Build strong relationships with internal and external stakeholders.
*	Manage stakeholder expectations and proactively address delivery challenges.
*	Coordinate closely with payment operations, customer support, risk, finance, and compliance teams.

Risk, Compliance & Issue Management

*	Identify program risks, dependencies, and operational challenges.
*	Maintain RAID logs and implement effective mitigation strategies.
*	Escalate critical issues and drive timely resolution.
*	Ensure adherence to internal controls, governance standards, and payment industry regulations.
*	Support audit readiness and regulatory compliance initiatives.

Reporting & Governance

*	Prepare executive dashboards, project status reports, KPIs, and service delivery metrics.
*	Track program health, milestones, resource utilization, financial performance, and operational effectiveness.
*	Support governance forums, decision-making processes, and leadership reviews.
*	Maintain comprehensive project documentation and audit-ready records.

Process Improvement & Operational Excellence

*	Identify opportunities to improve service delivery efficiency and customer experience.
*	Drive continuous improvement initiatives and process standardization.
*	Implement best practices in program management, payment operations, and service delivery governance.
*	Support automation and optimization efforts across payment-related workflows.

Required Qualifications

*	5+ years of Program Management, Project Management, or Service Delivery Management experience.
*	Strong experience working with PayPal payment platforms, payment gateways, merchant services, or digital payment ecosystems.
*	Deep understanding of payment processing, transaction lifecycles, settlements, reconciliation, refunds, and chargeback management.
*	Experience managing enterprise-scale programs in complex matrixed organizations.
*	Demonstrated success leading cross-functional initiatives without direct authority.
*	Experience working within Agile, Scrum, Kanban, or hybrid delivery environments.
*	Strong proficiency with Jira, Confluence, SharePoint, Microsoft Office Suite, and reporting tools.
*	Excellent communication, presentation, stakeholder management, and leadership skills.
*	Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

*	Experience within FinTech, Banking, Financial Services, E-Commerce, or Digital Payments industries.
*	PMP, PMI-ACP, Certified Scrum Master (CSM), or related certification.
*	Familiarity with PCI-DSS, payment compliance frameworks, fraud prevention, and risk management practices.
*	Experience with payment APIs, merchant onboarding, payment integrations, and digital commerce platforms.
*	Strong understanding of financial controls and regulated payment environments.

Required Skills

*	PayPal Service Delivery
*	Program & Project Management
*	Payment Processing
*	Digital Payments & FinTech
*	Merchant Services
*	Payment Gateways
*	Stakeholder Management
*	Risk & Issue Management
*	Agile / Scrum Methodologies
*	Jira & Confluence
*	Executive Reporting
*	SLA & KPI Management
*	Vendor Management
*	Process Improvement
*	Cross-Functional Leadership
 

Dev Kumar| Technical Recruiter| Apetan Consulting LLC |

Phone: 518 320 7257 Email: dev@apetan.com  

Corp. Office:  15 Union Avenue,   office # 6,   Rutherford, New Jersey 07070   |

Web link:  www.apetan.com   |
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